We need 100% total customer satisfaction so if for any reason you are not totally satisfied with your purchase please let us know so we can resolve your issue or if you prefer send it back to us. We are confident you will not be the first to do so.
All sales are subject to the following trading terms - these terms and conditions do not affect the consumers’ statutory rights.
We guarantee that the goods that we supply will be to the correct specification as advertised however, we are unable to guarantee precise compatibility or suitability. It is the responsibility of the customer to check this prior to ordering. We try to ensure that all information provided is as accurate as possible but we cannot be held responsible for any typographical errors in our advertising on our website or on printed matter.
We reserve the right to accept or reject any order for any reason whatsoever. No order will be considered binding unless and until it is accepted by us.
Title of the goods remains with The White Pavilion Company until payment has been made in full.
For Complete Peace of Mind we Give You a 5 year Guarantee on your gazebo.
Our no quibble guarantee gives you the assurance that we will replace any item that fails to perform to its original manufactured standard. We source only the highest quality parts which is why our products have never failed. Please note that Lights, Infra red Heater and screens with transparent panels carry a manufactures 12 month guarantee.
Delivery prices are quoted for UK mainland addresses only - certain areas of the Highlands and Northern Scotland may attract a surcharge. For delivery other than mainland UK, please contact us for a quote.
We will give you an estimated date of dispatch for your order. If these dates cannot be met for any reason, we will try to keep you informed of any delays and when you can expect delivery. Whilst we make every effort to keep to stated delivery times, we cannot be held liable for any losses or costs incurred as a result of a failure to meet estimated delivery dates and times.
Any shortages or damage to your delivery must be advised to us within 7 days of delivery.
All goods are offered subject to stocks and availability. If for any reason they are no longer available we will try to offer an alternative product, otherwise we reserve the right to cancel the contract and offer a refund.
Important - Distance Selling Regulations
Under The Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel a contract within seven days - starting from the day after you take delivery of the goods (a cooling off period). You have the right to cancel for any reason.
If you wish to cancel a contract, please write to us, fax us or email clearly stating your full details, invoice number and cancellation instructions. To cancel the contract, you must give us notice within seven days starting from the day after you take delivery of the order.
Once you have cancelled the contract, you have a legal “duty of care” to take good care of the goods. You must return the goods in “as new condition” at your own expense to us.
We will refund you the full amount paid for the goods, less any costs to collect the goods, less a 10% restocking fee, within 30 days of receipt of the notice of cancellation.
Privacy Statement
We are committed to safeguarding the privacy of our customers - we will only use information that we have collected about you lawfully in accordance with the Data Protection Act 1998. The only information that we collect is necessary for the processing/verifying of your order and delivery of your goods - this includes name, address, phone and fax numbers, email address. We will not give, sell or swap your details with any third party companies or individuals.
Company Details
Registered in UK
Company No. 02849212
Registered office: Spring Bank House, Easthorpe, Malton, North Yorkshire, YO17 6QX.
VAT Registration no. 894 989 036